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participants may feel that they are not treated fairly. The following procedures are <br /> designed to provide an avenue for resolution of complaints and appeals. <br /> During the application process: <br /> 1. If the applicant feels that his/her application was not fairly reviewed or rated and <br /> would like to appeal the decision made about it, he/she should contact Michael <br /> Talbert, Interim County Manager (919)245-2300 within five days of the initial <br /> decision and voice their concern. If the applicant remains dissatisfied with the <br /> decision,the detailed complaint should be put into writing. <br /> 2. A written appeal must be made within 10 business days of the initial decision on <br /> an application. <br /> 3. Orange County will respond in writing to any complaints or appeals within 10 <br /> business days of receiving written comments. <br /> 4. Should the applicant remain dissatisfied with the decision, a conference between <br /> the applicant and the County will be held. <br /> During the rehabilitation process: <br /> 1. If the homeowner feels that construction is not being completed according to the <br /> contract, he/she must inform the contractor and the Rehabilitation Specialist. <br /> 2. The Rehabilitation Specialist will inspect the work in question. If he finds that <br /> the work is not being completed according to contract, the Rehabilitation <br /> Specialist will review the contract with the contractor and ask the contractor to <br /> remedy the problem. <br /> 3. If the Rehabilitation Specialist finds that the work is being completed according to <br /> contract, the complaint will be noted and the Rehabilitation Specialist and the <br /> homeowner will discuss the concern and the reason for the Rehabilitation <br /> Specialist's decision. <br /> 4. If the homeowner is dissatisfied a written appeal detailing the concerns must be <br /> submitted within 10 business days for review by the County. Orange County will <br /> respond in writing to any complaints or appeals within 10 business day of <br /> receiving written comments. <br /> 5. If the homeowners concerns are not satisfied, a mediation conference between the <br /> homeowner and the contractor may be convened by the Rehabilitation Specialist <br /> and facilitated by the County's Housing, Human Rights and Community <br /> Development Director. <br /> 6. Should the mediation conference fail to resolve the dispute, Orange County will <br /> render a written final decision. <br /> Final Appeal: <br /> After following the above procedures, any applicant or homeowner who remains <br /> dissatisfied with Orange County's final decision may appeal to Michael Handley, <br /> NCHFA, PO Box 28066, Raleigh,NC 27611-8066, (919)877-5700. <br /> 10 <br />