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7.Derivative Products.In the event any PDS client creates,knowingly or unknowingly,any derivative product of the PDS,such derivative
<br /> product shall be owned by PDC and its use must be discontinued and the derivative(including all copies or drafts of such work)sent to PDC
<br /> within 10 days of PDC's written request to do so.
<br /> 8.Customization of Responses.Authorized customization of the PDS consists of matching Priority Dispatch Determinant levels(A,B,C,D)
<br /> with locally determined response capabilities of equipment and professional personnel.This is limited to additions to the blank"Response"
<br /> section(bottom right)of all protocols.The responses to be inserted in said"Response"section are determined solely by the licensed client.
<br /> Local ED authorities are authorized and within their license rights to so add responses to the specified bottom right section of the relevant cards,
<br /> without any requirements to either notify PDC or to coordinate these particulars with PDC(unless required to do so by separate consulting
<br /> agreement),and PDC bears no responsibility or liability for actual local responses selected or used.
<br /> 9.Changing the PDS.All written text and printed materials in the PDS,including,without limitation,Interrogation Questions,Dispatch
<br /> Determinants,Pre-Arrival Instructions,Post-Dispatch Instructions and Additional Information are integral to the PDS.Licensed clients are NOT
<br /> AUTHORIZED TO MAKE CHANGES TO THE PDS.Changes are made only by the Accepted Process specified in the section of this BSP
<br /> titled"Accepted Process for PDS Modification."This is based on the following:
<br /> a.Implementation and Familiarity with the PDS.The PDS has been in continuous field use since 1978,during which time it has been
<br /> regularly enhanced through more than 12 major revisions for New Versions.It is not prudent for any client to consider recommending
<br /> system changes prior to gaining the practical experience and perspective of implementing the PDS and running it"as is"at a demonstrated
<br /> rate of high dispatcher compliance.
<br /> b.Total Quality Management.A Quality Improvement and Management Program is prerequisite to the successful application of the PDS.
<br /> Key elements should include:
<br /> i. As with other aspects of a sound emergency dispatch program,a qualified emergency service professional must be engaged as ED
<br /> Director.Depending upon the requirements and resources of the professional emergency service system,this may be a part-time or a
<br /> full-time position.In either case,the ED Director must be empowered with control over professional policies,procedures and decisions
<br /> in the system.The ED Director must be regularly involved at all levels,particularly at the"front line"level where the EDs handle the
<br /> calls for ED help.This helps even an experienced ED professional to become functionally"dispatch literate."The ED Director should
<br /> also attend activities of the Quality Assurance committees and personnel,and evaluate and guide their performance.It is highly
<br /> recommended that any ED Director who has not already participated in an I/NAED Executive Certification Course,do so before the
<br /> end of the 6-month implementation period.This is required for eventual I/NAED Dispatch Center accreditation.
<br /> ii. PRIORITY DISPATCH SYSTEM STEERING and REVIEW COMMITTEE(S):One or more committees should be established to
<br /> set policy and review performance of ED operations with the PDS.The ED Director should participate in all material decisions by
<br /> these committees and should be included as a signatory on any policy or procedural determinations made by such committees.A PDS
<br /> Steering and Review Committee should be established and meet at least quarterly to review,evaluate,and approve the application of
<br /> policies or procedures affecting PDS operations.
<br /> iii.CERTIFICATION:It is required that all EDs utilizing the PDS be certified by the I/NAED and strongly recommended that all system
<br /> administrators,managers,and supervisors be certified in the I/NAED 1-day National Executive Certification Course.The PDS may not
<br /> be used by untrained or uncertified individuals.The PDS is not intended to be quality assured or supervised by untrained or uncertified
<br /> individuals.
<br /> iv.CONTINUING DISPATCH EDUCATION("CDE"):All EDs utilizing the PDS must participate in a structured CDE program that
<br /> provides necessary relearning,familiarization,and updating with the evolving science of the PDS.At a minimum 12 hours per year
<br /> must be devoted to CDE to ensure proper recertification by I/NAED.
<br /> v. DISPATCHER PERFORMANCE EVALUATIONAND PROTOCOL COMPLIANCE:It is essential that EDs closely comply with
<br /> the PDS interrogation,prioritization coding,and scripts.To this purpose,the Quality Improvement and Management Program must
<br /> include continuous case review and evaluation by an objective performance checklist or template.It is recommended that using the
<br /> Academy's Center of Excellence minimum performance requirements(available on the I/NAED website),a random sample of all
<br /> dispatch calls be reviewed in this manner and that the ED's compliance percentages to each area be serially maintained.EDs not
<br /> complying should be officially notified of the findings,retrained,and,if necessary eventually disciplined.Non-compliance to the PDS
<br /> has been demonstrated to significantly decrease its effectiveness and safety and should not be tolerated by managers and employers.
<br /> vi. ACCREDITATION:It is strongly recommended that all dispatch agencies utilizing the PDS achieve the operating performance
<br /> standards required for Accreditation by the I/NAED.
<br /> 10.Accepted Process for PDS Modification.In 1988,the I/NAED was formed as a scientific professional organization for Emergency
<br /> Dispatching.Within the Academy's structure exists the College of Fellows—a select group of professional dispatch,public safety and
<br /> emergency experts that has adopted the following mission statement:"To conduct an on-going review of the current standards of care and
<br /> practice in Emergency Dispatch and evaluate the tools and mechanisms used to meet or exceed those standards."
<br /> THROUGH A DEFINED PROCESS,THE FELLOWS REVIEW RECOMMENDED REVISIONS AND IMPROVEMENTS TO THE PDS IN
<br /> A TIMELY,ORGANIZED WAY.THE ONLY AUTHORIZED METHOD OF PDS PROTOCOL CHANGE IS BY THIS ESTABLISHED
<br /> SCIENTIFIC METHOD OF THE COLLEGE OF FELLOWS.
<br /> Individual licensed clients are not allowed to change or modify any pre-printed text or color coded portion of Cards or Software unless
<br /> authorized to do so by PDC,as agent of the I/NAED College of Fellows.All licensed clients are encouraged to share their significant
<br /> recommendations,discoveries and data with the College in writing(see section titled"Research Data Sharing"in this BSP).By this scientific
<br /> method,knowledge of the PDS can be unified and new improvements shared by all licensed clients.
<br /> 11.Unsafe Practices. Unlike the authorized modifications specified above,no other modification or customization of the Software,Cards or
<br /> PDS is authorized or allowed under this License. Any modification or mis-use of the Licensed Product(s)–i.e.,a use not specifically
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<br /> ©2013 Priority Dispatch Corp.,SLC,UT,USA. All Rights Reserved.
<br /> U.S.Patents:2482682;5857966;5989187;6004166;6010451;6053864;6076065;6078894;6106459;6607481;7106835;7428301;7436937;7645134;8066638;8103513;8294570;8335298;8355483;
<br /> 8396191;8417533;8488748;8494868(other patents pending)
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