Agenda - 05-15-2014 - 5 - Laserfiche WebLink

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Attachment C 12 Prepared 050814 55. "if we have too many expectations on one person, we're doomed regarding our communications strategy" 56. website and access to advisory board minutes is poor - there should be some standards that a work group develops 57. we should have minutes up on the website promptly, even if as draft — such inconsistency between departments on how fast they post minutes 58. there is no contact information for advisory board members 59. Plan should recognize that County staff need to have training on how to better communicate with the public through the Commissioners 60. are there any parameters that need to be set regarding an Orange County policy on staff use of social media so it doesn't interfere with their roles as public officials? 61. are there ways to better let public know we have listened, but don't agree? 62. use of "dashboards" so we can show through performance indicators that we are making our county better 63. Town of Chapel Hill has won a lot of awards for the way they communicate 64. how are you going to communicate when you have no electrical power, no Internet service? 65. concern that if this plan is too encompassing and too homogeneous it will be detrimental to us providing quality service to the public - one aspect of that is the administrative processes that get superimposed on the basic work processes that in turn take more time and effort and introduce delays into the work we're already doing 66. piggybacking social media from one department to another department may lead followers of one department to "defriend" because they don't want to be bothered with the piggybacked department - there may be powerful unintended consequences 67. one of the great things about social media is it gives people a lot of freedom about what they choose to connect with or not connect with 68. there are differences between a "spokesperson" and a "public affairs officer" 69. corporations have their own brand promotions, actively advertising a wide range of product lines at the same time they're promoting their brands, but trying to do it in a mutually complimentary way 70. other entities all adhere to a certain standard; can help raise the level and sophistication of communications; can help departments to raise their games to fit into the standard that has been set 71. balance coordination with autonomy 72. funding for communication people to have the resources without having to use their own equipment all the time; people aren't just on Facebook and Twitter from 8 to 5 — 7 to l Opm is when people use those most 73. mental checklists; idea of using a flow chart 74. may be a journey more than a destination — Plan development will be an educational journey 75. what are the implications of one commissioner live tweeting — is it perceived as representative of the whole board? 76. don't create a new plan for every major issue that arises — "the Plan is the Plan" 77. BOCC needs their own way to communicate with the public about those critical issues of governance, but there are ways to do that that are not at the expense of organizational capacities to do communications about government and our different product lines and services 78. BOCC questions and challenges about library services plan made the plan better 79. for the message to come out from "the Board ", you can't have seven individual commissioners all sending out messages saying "do this, do this" - all Board decisions have to be made in open session, so it's really complicated to come up with a "Board message" working under the legal requirements of open meetings