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14 <br />OCES Strategic Plan -2014 <br />FIRE MARSHAL DIVISION <br />Fire Marshal Mission Statement <br />The OCES Fire Marshal Division is dedicated to preserving life, property, and environmental resources through <br />education, prevention, investigation and fire code enforcement <br />Approach <br />The Fire Marshal Division is committed to consistently providing a superior customer service program. As our <br />number one goal, we acknowledge that the objectives listed within this goal will align with the Orange County <br />Emergency Services ETHOS and the expectations of each individual we interact with on a daily basis. The goals <br />and objectives create a snapshot of how we would like our Division to represent itself. Having a basis for outside <br />comment will allow us to better serve our partnering agencies and customers alike. Our overall intent for <br />identifying the Goals and Objectives in this Strategic Plan is to distribute the most effective fire prevention <br />programs, fire protection support and code enforcement capabilities to all of the people in Orange County. <br />STRATEGIC GOAL #1 <br />Achieve premier customer satisfaction <br />OBJECTIVES <br />1. Develop and implement an action plan to identify opportunities to increase customer <br />satisfaction. <br />2. Critically analyze current fire and life safety guidelines and SOGs for the Fire Marshal <br />Division <br />3. Develop a professional, comprehensive data management system <br />114. Effectively market the Fire Marshal Division's services <br />STRATEGIC GOAL #2 <br />Build strong relationships and consistent collaboration with partner and <br />support agencies <br />OBJECTIVES <br />1. Generate and sustain strong partnerships among fire agencies, community groups, <br />regulated and non-regulated industries, governmental agencies, and targeted audiences <br />Strategic Goals and Objectives <br />