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9 <br /> prerequisite of signing a contract with the agency and will be offered by <br /> agency staff. <br /> 4. The agency will collect and maintain the following information about <br /> training provided to staff: the date(s) of such training, the content of such <br /> training, the number and types of credit hours awarded; and the names and <br /> identifying information of each attendee at the training. The agency will <br /> ensure that grantees, contractors, cooperative agreement recipients and <br /> other applicable funded entities collect and maintain such information as <br /> well. <br /> V. Compliance Procedures, Reporting and Monitoring <br /> A. Reporting <br /> 1. The agency will complete an annual compliance report and send this <br /> report to DCA. <br /> B. Monitoring <br /> 1. The agency will complete a self-monitoring report on a quarterly basis, <br /> using a standardized reporting system providing by the DCA. These <br /> reports will be maintained and stored by the Title VI compliance officer <br /> and will be provided to the DCA upon request. <br /> 2. The agency will cooperate, when requested, with special review by the <br /> DCA . <br /> VL Applicant/Recipient Complaints of Discriminatory Treatment <br /> A. Complaints <br /> 1. The agency will provide assistance to LEP individuals who do not speak <br /> or write in English if they indicate that they would like to file a complaint. <br /> A complaint will be filed in writing, contain the name and address of the <br /> person filing it or his/her designee and briefly describe the alleged <br /> violation of this policy. <br /> 2. The agency will maintain records of any complaints filed, the date of <br /> filing, actions taken and resolution. <br /> 3. The agency will notify the appropriate agency or Division within DCA of <br /> complaints filed the date of filing, actions taken and resolution. This <br /> information will be provided within 30 days of resolution. <br /> B. Investigation <br /> 8 <br />