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4 <br /> 1. The agency will assess the language needs of the population to be served, <br /> by identifying: <br /> a. the language needs of each LEP applicant/recipient <br /> b. the points of contact where language assistance is needed; and <br /> C. the resources needed to provide effective language assistance, <br /> including location, availability and arrangements necessary for <br /> timely use. <br /> 2. Determining the Language Needs of the Population to be Served <br /> The agency is responsible for assessing the needs of the population to be <br /> served. Such assessment will include, but not be limited to the following: <br /> a. The non-English languages that are likely to be encountered in its <br /> program will be identified. <br /> b. An estimate of the number of people in the community for whom <br /> English is not the primary language used for communication will <br /> be completed and updated annually. To identify the languages and <br /> number of LEP individuals local entities should review: <br /> i. census data <br /> ii. school system data <br /> iii. reports from federal, state, and local governments <br /> iv. community agencies' information, and <br /> V. data from client files <br /> C. The points of contact in the program or activity where language <br /> assistance is likely to be needed will be identified. <br /> 3. Determining the Language Needs of Each Applicant/Recipient <br /> The agency will determine the language needs of each applicant/recipient. <br /> Such assessment will include, but not be limited to the following: <br /> a. At the first point of contact, each applicant/recipient will be <br /> assessed to determine the individual's primary language. The <br /> method used will be multi-language identification cards, a poster- <br /> size language list, or the use of"I speak" peel-off language <br /> identification cards for indicating preferred languages <br /> b. If the LEP person does not speak or read any of these languages, <br /> the agency will use a telephone interpreting service to identify the <br /> client's primary language. <br /> 3 <br />