Orange County NC Website
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■ <br /> Rev!Ze Superior Web Design and <br /> Content Management <br /> Marketing &Ongoing Consultation: <br /> Revize will continuously monitor the site after it goes live and submit your sites for different awards and recognition <br /> contest.We make every effort to make our client's sites highly visible. <br /> Search Engine Registration and Marketing: <br /> Revize will input all the targeted key words to make your web pages search engine friendly and in the process people can <br /> find more targeted information when they do a Google or Yahoo search on your site. <br /> Technical Support & Hosting <br /> Service Level Assurance <br /> The Revize promise is that we aim at 100% uptime for your website in everything that we do.We constantly invest, where <br /> possible, into new equipment and innovations to ensure the smooth running of your website and historically have provided <br /> 99.9% uptime. However, in the event you find that your website is down for 2 hours or more, Revize will provide monthly <br /> prorated credit equal to 1 day of your annual service contract. (Example: Annual Service Contract divided by 12 months; <br /> monthly prorated amount divided by 30 days=daily credit). Each two hours increment will equal 1 daily credit. <br /> Unlimited Technical Support <br /> The Revize technical support staff supports calls for both content management and technical issues with business day <br /> support via phone and email. You can contact Revize support &customer service representatives for assistance with our <br /> website solutions including our content management technology, online interactive tools,training and hosting services. <br /> Our friendly and knowledgeable support staff will assist you and solve any issue that may arise 24 hours a day, 7 days a <br /> week. Telephone support is available between 8AM-6PM EST and email support/customer online portal is available 24 <br /> hours. <br /> Minimum Response Times: <br /> 1 hour for Critical Issues • 4-6 hours for(Normal) • 24 hours for normal issues <br /> critical issues <br /> Revize Support Covers: <br /> • 8 AM—6PM EST(Monday thru Friday) • Video Tutorials and Online Training Manual <br /> • Staff to provide assistance and answer all questions • Automatic Integration of Enhancements <br /> • Dedicated Support Staffs 0 E-Newsletter Module Support <br /> • New User Trainings • Automatic upgrade of CMS Modules,such as <br /> • Existing User Training/Training Refreshers Calendar, Document Center, etc... <br /> Page 13 of 41 ©2013 Revize Software Systems. All Rights Reserved <br />