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INFORMATION ITEM <br />February 27, 2014 <br />To: Michael Talbert <br />From: Jim Groves <br />Re: Follow up to BOCC questions <br />Mr. Talbert, <br />During the OCES Strategic Plan presentation to the BOCC, Mr. Dorosin posed several questions <br />that required follow up after the meeting. Below are the questions along with my proposed <br />answers for the BOCC. <br />1. How are other organizations having success at balancing work/life challenges? <br />a. OCES is and will be using a variety of sources to help form and validate our <br />proposed solutions to employee work/life balance. These sources include the <br />North Carolina 911 Managers Listsery and the National Association of Public - <br />Safety Communications Officials (APCO) Open Forum Listsery and website that <br />provide a wealth of best practices and lessons learned. We also are looking into <br />studies /assessments such as the Oklahoma City employee satisfaction survey and <br />shift schedule, which is a very detailed assessment that we would like to model in <br />the near future. Finally, we are working with local programs that are high <br />performers such as Johnston County, Buncombe County, and Guilford County to <br />determine what works for them and what does not. <br />2. What are the priorities within the document? <br />a. Priorities are identified by their effect on life safety, customer service, and <br />employee support and satisfaction. I will revise the Strategic Plan to list highest <br />priorities and objectives first in each Division of the organization. <br />