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17 <br />Orange County Recycle Program Design <br />A. Service Performance: Waste Industries wilt be utilizing both automated and semi - <br />automated side loaders. We will continue to utilize a pickup truck on the narrow <br />streets with difficult collection points, some back door and a portion of Southern <br />Village. <br />Each driver will follow their prescribed route past each household and will not deviate <br />unless approved by supervisor in conjunction with County Program Manager. We <br />currently take great pride in the fact that there is 1% or less contamination in the <br />recycle material we deliver to the County approved processing facility. Even though <br />the County will be incorporating larger, more concealing containers into their <br />program, we will make all efforts to deliver the least amount of contamination to the <br />processing facility. If contamination is identified we will aid in the process of <br />educating the customer by leaving "oops" tags at habitual contaminators and selecting <br />the designated button on the observation panel to ensure that it is captured in CARTS. <br />After servicing the container we will place cart back to its original location to ensure <br />that it does not become an impediment. When leaving the customer the driver will <br />collect all materials that may have spilled while servicing the cart and will carry a <br />broom and dust pan to aid in this effort. Once the truck is loaded with recycle or at <br />the end of each day, the driver will deliver the materials to the County designated <br />processing facility. <br />B. HandicaplDisabled Citizens Service: Handicap and Disabled Citizen Service wilt be <br />evaluated on a case by case basis. Depending on many factors it may be necessary to <br />use a combination of both an 18 and 95 gallon cart or just continue to use their <br />current 18 gallon bin. <br />C. Managing Missed Collections Plan: As Waste Industries is notified by the County that <br />there is a missed pick -up, a supervisor or backup designee will call the driver, whose <br />route the miss was reported on, to determine what the issue may have been that led <br />up to the miss. A supervisor or designee will place a work order to have an operations <br />person or the driver go back and pick up the miss and then report the findings to the <br />supervisor. The supervisor will then communicate our findings back to the County, <br />D. Tracking Service Collection Data and Provision of Reports: Waste Industries is well <br />versed with Rehrig's CARTS RFID system and reporting abilities. Rehrig's all -in -one <br />RFID reader will be utilized on all collection vehicles along with Rehrig's truck <br />mounted three button observation panel to record contamination issues, oops cards <br />issuance and cart related issues. All of this data will be able to be tracked through the <br />CARTS system and reports can be generated. <br />