Agenda - 02-18-2014 - 6h - Laserfiche WebLink

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113 R. References All proposers shall supply with the proposal, a reference list of at least 3 municipalities or local governments performing a similar service with a minimum of 10,000 household units for a period of at least five years. Complete and accurate contact names, addresses, telephone, and e-mail addresses must be provided. V. Contents of Proposal Customer Service is a critical element of curbside recycling collection and will be an important factor in selecting the Provider. It is important that Proposers provide sufficient detail on each of the items below to properly communicate their understanding of what is expected, and to convey the level of service that Proposer will provide to Orange County. Brevity, clarity, and responsiveness in proposals are encouraged. The inclusion of extraneous information not pertinent to the basic purpose of the RFP is discouraged. Proposals should at a minimum provide the following information in the exact order in which it is listed: Statement of Understanding Provide statement attesting that all Details of Service as listed above are fully understood and agreed to. Clearly state any exceptions to the Details of Service as described in Section V. Service Provider Staff / Personnel • List key members of the proposed management team, include resumes and a description of the function / responsibilities of each individual and their office location; • Provide details concerning plan for number of collection staff and back -up personnel, as well as anticipated job duties; • Provide Company organization chart illustrating relationship between Project Management and overall company organization; and • Provide a list of subcontractors, if any, to be used in the course of performing Urban Curbside Recycling Services. Include the functions that will be assigned to subcontractors. All subcontractors must be approved in advance by County. Program Design • Describe how service will be performed, must include the specific type of collection service proposed (i.e. semi - automated, fully automated, combination of both); • Address operational component for servicing Handicap /Disabled citizens (i.e. will Handicap /Disabled citizens continue to use 18 gallon bins or use carts), and plan for managing missed collections; • Plan for routing; • Plan for tracking service collection data and provision of reports as described in Section V, subsection O. • Proposed method of managing holidays; • Plan for accommodating program growth, including larger scale annexations; and • Plan for maintaining communication between Provider's Supervisor(s) and County. Safety Provide Past performance of safety management by the Proposer and should include any OSHA citations issued to the Bidder for the past five years. Overall OSHA incident rates for frequency and severity for the past five years showing a comparison of Service Provider's record to standard industry rates. Proposers will provide a written summary of OSHA 200 logs for the past two years as well as EMR rating for the last three calendar years Equipment Provide information as described in Section V, subsection Q above. RFP #5199 Page 21 of 26