Agenda - 02-18-2014 - 6h - Laserfiche WebLink

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107 provide the critical hands -on direction to the Provider's employees, as well as providing someone who can respond quickly to complaints or problems. Service Provider shall provide their Supervisor (and their designated back -up in absence of Supervisor) with a cell phone or other means to communicate directly, regularly and immediately with County's curbside recycling program manager. Proposer is expected to specify in its Proposal this position's responsibilities, including where this person will be located /based, and provide details on the planned method of communication between the Supervisor and the County's representative. Proposer must also provide a resume' for the individual expected to be in this position (or a detailed job description if exact personnel are not yet known). The Service Provider must also provide information regarding the Supervisor's back -up and indicate clearly when the backup will be the primary point of communication during the Supervisor's absences due to vacation, illness etc. Provider shall always have an available Supervisor to respond to County concerns during operating hours (7:00 a.m. to 5:00 p.m, Monday through Friday). I. Routing Collection routes will be prepared by Service Provider in coordination with County and C.A.R.T.S. representative with final approval by County. Each household must clearly understand the day of the week that recycling service will be provided so they know when to place their Recyclable Materials at designated collection point. This will be especially crucial should the County decide to change from weekly curbside recycling collection to bi- weekly curbside recycling collection. Once routing is established, the County will inform the households on each route of their schedule. The County understands that minor adjustments to routes may be necessary periodically, especially during the beginning of a new contract. Changes to curbside routes are a major task, operationally and public relations -wise, and must be kept to a minimum. When and if re -route is initiated by Service Provider for the benefit of Service Provider, County can ask for Service Provider to pay for reasonable expenses related to promotion and education of re- route. Unless there is an urgent reason for doing so, Service Provider will be limited to making no more than one major routing change a year, though County hopes that the need for major reroutes will be minimal. County expects that thorough and detailed planning of collection routes will take place by the successful Proposer. County also understands that route changes may need to take place following a significant increase in the number of units serviced such as may take place during a large annexation. Any changes to collection routes must be pre- approved by County. During the initial scheduling of routes the County will provide the current garbage routes of the Town of Carrboro and the Town of Chapel Hill and will request that the Service Provider try to match these routes to the extent possible. Though the County would like the existing garbage routes to be considered, the County will give precedence to recycling program routing efficiencies. Specific Routing Requirement for the Town of Hillsborough: The Town of Hillsborough must be routed so as to occur on Wednesdays as they are currently scheduled. The scheduled collection day for Hillsborough must be Wednesday under either the weekly or bi- weekly collection options. All routes will be documented on detailed route maps that show all areas to be collected. Route maps should coordinate with the C.A.R.T.S. software as well as be in a format readable by ESRI ArcGIS 10.0 or greater. Service Provider must also provide route lists compatible with excel with address and day of collection. A list of all addresses with associated collection days is available electronically upon request. RFP #5199 Page 15 of 26