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8 <br /> OCES Strategic Plan-2014 <br /> Strategic Goals and Objectives <br /> Strategic Goals are global concepts that are supported by one(1)or more Objectives. Each Objective is <br /> supported by one(1) or more Tasks. The Tasks are tangible ideas or concepts that will help achieve the <br /> Objective. Tasks have been developed as part of this Strategic Plan, but are not included as they may change <br /> often based on internal and external influences,sometimes beyond our control. The flexibility built into the <br /> Strategic Plan enables each Division to morph or change their Tasks while continuing to meet the Objective. <br /> What looks good on paper may not necessarily work in real life. It is imperative to integrate the ability and <br /> flexibility to adapt in order to continue making progress. <br /> Tasks are identified as Short-Term (1-2 years), Mid-Term (2-4 years), and Long-Term (4-'7 years) initiatives. <br /> Progress will tracked by publically visible Gantt charts in the OCES office, and the form in Appendix B. Each <br /> Division will have a chart in their office area,and a master chart will be posted in the reception area of the <br /> facility. <br /> ADMINISTRATION DIVISION <br /> Administration Mission Statetnent <br /> The OCES Administrative Division is responsible for delivering superior customer service and support for our <br /> internal and external customers. <br /> Approach <br /> In streamlining the agencies hiring, contract and approval process,the agency becomes more efficient and uses <br /> less monetary resources. As a service agency, it is ourgoal to effectively coordinate and develop community <br /> partnerships, public education and special event coordination. In an effort to be innovative,we will use <br /> technology to efficiently capture, process,and store operational data.As the agency continues to grow, <br /> Administrative staff will be encouraged to build skill levels through continued education and training. <br /> STRATEGIC GOAL #1 <br /> Streamline Hiring, Contract and Approval Process <br /> OBJECTIVES <br /> 1. Eliminate the need for paper documents requiring a physical signature <br /> 2. 'Restructure and tier the hiring process for E9-1-1 and EMS,to include effectively utilizing <br /> NEO GOV <br /> 3. Restructure contract routing internal count -wide <br /> Strategic Goals and Objectives <br />