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20 <br /> OCES Strategic Plan-2014 <br /> Respect <br /> OCES employees must be committed to treating those whom they serve and those with whom <br /> they work with fairness, dignity, and compassion. We do this because morally, it is the right <br /> thing to do. We also do this because it develops and maintains sustainable working <br /> relationships with our stakeholders. OCES personnel must be committed to understanding the <br /> unique sensitivities of diverse groups and members of our community, and respond <br /> appropriately by treating everyone without bias or preference. OCES, especially those in a <br /> leadership role, will support and encourage their fellow co-workers to growthrough <br /> opportunity and empowerment while working as"one" cohesive team. <br /> Fairness <br /> The Core Value of fairness extends to the mission of all programs and services provided by <br /> OCES. Our personnel must communicate clear and consistent information to our stakeholders, <br /> listen actively, and consider the viewpoints of our citizens, visitors, emergency responders, and <br /> co-workers. Regardless of the outcome of any discussion or decision, all those with whom <br /> OCES has contact must feel that our personnel listened to their input,and treated them <br /> respectfully and fairly. <br /> Compassion <br /> In dealing with our communities and emergency responders who may be affected by a <br /> significant emergency or disaster, empathy and compassion are essential qualities that must be <br /> embodied in our preparedness, response and recovery efforts. OCES personnel must ensure <br /> that we focus on the needs of the members of our community, especially those who may have <br /> special requirements and those who have become most disadvantaged by the incident. Our <br /> primary responsibility is to support our citizens,visitors, co-workers and emergency responders <br /> in caring for those affected by any emergency or disaster, and to provide this support with <br /> patience, understanding and respect. <br /> Guiding Principles <br /> The common framework for how OCES will deliver services and support for our stakeholders. <br /> These principles are grounded in our Core Values, and further help define how we should view <br /> ourselves as an organization, as well as how we would like our stakeholders to view OCES. <br /> These principles should be used to guide our actions, as they are particularly important when <br /> we face unusual situations where there is little or no clear guidance in policy or procedure. For <br /> Appendix A- ETHOS ' <br />