Agenda - 02-11-2014 - 4 - Laserfiche WebLink

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19 OCES Strategic Plan-2014 Appendix A - ETHOS ETHOS Core Values and Guiding Principles The distinguishing character, moral nature,or guiding beliefs of a person,group,or institution. Orange County Emergency Services' (OCES)goal is to help and support our citizens, visitors, co- workers, and emergency responders, especially when they are most in need. OCES personnel must be good stewards of county resources, and ensure that our customers—both internal and external—are treated fairly and respectfully. Achieving this goal will occur through formal processes, such as personnel policies and training programs, as well as through fair and respectful treatment of each other and those that we come in contact with. Our personnel across each of the OCES Divisions: 9-1-1, Emergency Management, Emergency Medical Services, and Fire Marshal, must exhibit unwavering commitment and support of this ETHOS. Core Values The accepted principles and standards of a person, group, or institution. The following core values will guide our behavior and provide the basis for how our personnel operate and interrelate with others. OCES personnel must be committed to the core values of integrity, respect,fairness, and compassion. I ntegrity As individuals and as a collective agency, OCES personnel must recognize that integrity is our most valuable attribute. We are obliged as public servants to comply with a range of ethics- based principles and high standards of conduct. OCES is an inherently collaborative organization; we work daily with a very diverse group of emergency responders, citizens, visitors, and community employees. Our personnel must work diligently to establish productive relationships with these groups by earning their trust and always behaving honestly, credibly, dependably, and professionally. Trust is not a right that is given, it must be earned. Appendix A-ETHOS