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12 <br /> OCES Strategic Plan-2014 <br /> COMMUNICA'T'IONS DIVISION <br /> E9-1-1Mission Statement <br /> The OCES Communications Division is dedicated to provide the vital link between the community and <br /> emergency services through integrity, leadership,and teamwork. <br /> Approach <br /> Our approach provides a road map that will position Orange County's E9-1-1 System to embrace next generation <br /> technology,support state and regional collaborative efforts,and stress fiscal responsibility while improving E9-1- <br /> 1 services for the agencies and citizens served.This approach also reflects the desire for improving customer <br /> service, quality of dispatch services, an improved working environment,and a forecast of future needs. <br /> STRATEGIC GOAL #1 <br /> Improve customer service <br /> OBJECTIVES <br /> 1. Continue implementation of the Emergency Services Workgroup approved Comprehensive <br /> Assessment of EMS&9-1-1 Communications Center Operations report <br /> 2. Deliver exceptional 9-1-1 and non-emergency public safety services <br /> 3. Ensure operational staffing and agency emergency preparedness <br /> 4. Promote 9-1-1 and public safety communication awareness and build and enhance <br /> partnerships with all stakeholders <br /> STRATEGIC GOAL #2 <br /> Improve business processes <br /> OBJECTIVES <br /> 1. Ensure compliance with applicable national and state 9-1-1. call taking and dispatching <br /> standards <br /> 2. Develop Continuity of Operations Plan (COOP) for Orange County's E9-1-1 system to <br /> ensure local and countywide 9-1-1 access and reliability. <br /> 3. Develop a plan to include all necessary back-up systems needed to sustain E 9-1-1 call <br /> answering operations and ensure E9-1-1 survivability at a County level. <br /> Strategic Goals and Objectives <br />