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73 <br /> news, but it's not always positive. Some department directors said they prefer <br /> getting no coverage at all. <br /> Channel 6 has had a dramatic improvement in the past few years. <br /> The frequency in which information reaches citizens needs to improve. <br /> As more citizens look to the Internet for information, the Red Wing city web site <br /> must continue to be a focus. 2/3 of households have a computer, 98% of those <br /> have web access. <br /> There is a need to reach a "critical mass" of easily accessible web-based <br /> information. <br /> Web site needs to be interactive with the ability to pay bills, etc. <br /> The web site is in need of major changes, if not a complete overhaul. <br /> E-mail and electronic newsletters can be effective tools if used correctly. <br /> A considerable number of focus group participants said they watch city meetings <br /> and events (or at least parts of them) on cable television. <br /> Current needs to include listings of all city meeting times each issue (including <br /> all boards and commissions). <br /> Board and commission members want to meet with city council annually. <br /> Resident focus group included comments regarding responsiveness of city <br /> officials to resident phone calls and concerns. There was concern that responses <br /> are not timely. <br /> Customer service cannot be forgotten as an important tool in resident <br /> communications. Are those answering the phone at City Hall well informed about <br /> topics? <br />