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22 <br />OCES Strategic Plan -2014 <br />strengthen our relationship with these stakeholders by approaching our work with a "one <br />team" mindset, and pursuing every opportunity to support and foster collaborative <br />relationships. <br />Empowerment <br />The nature of OCES' responsibilities means that all of our personnel must constantly lean <br />forward and always be prepared to take informed and decisive action. Our personnel will be <br />empowered to take actions in order to achieve the desired outcomes that are in line with our <br />Core Values and Guiding Principles. Empowerment starts at the top and is shared throughout <br />the organization. The OCES leadership must be able to trust the personnel in our organization, <br />authorize them to make decisions, and meet the needs of an incident or event without having <br />to constantly request approval from their superiors. This Guiding Principle reflects the <br />understanding that each individual in the OCES organization plays a critical role in the execution <br />of our mission. <br />Empowerment is achieved when those closest to the need are ready and able to act and make <br />informed, prompt decisions based on appropriate authorities, policies, training and experience. <br />Empowered decision - making during day -to -day operations, emergencies, and disasters requires <br />asking the following questions: <br />1. Is the decision lawful? <br />2. Does the course of action have the best interest of the customer in mind? <br />3. Would/ make the same decision if the media or commissioner were right beside me? <br />4. Am/ willing to be accountable for this decision? <br />If the answer to any of these questions is no, then it is most likely the wrong decision. <br />Result Oriented <br />Getting results means identifying what must be achieved, receiving direction as required, and <br />accurately completing the task /assignment on time. We cannot drop the ball. If we say that we <br />will do something or be somewhere, then we must do it without delay. The focus of this <br />principle is.that our personnel closest to our customers (both internal and external), will deliver <br />the OCES mission most efficiently and effectively. Getting results means to innovate when <br />there are roadblocks, and to succeed where there are opportunities. <br />Accountability <br />OCES personnel must embrace our responsibilities for meeting the needs of our stakeholders, <br />while being fully accountable to our citizens, response partners, and to each other. We will <br />Appendix A - ETHOS <br />