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20 <br />OCES Strategic Plan -2014 <br />Respect <br />OCES employees must be committed to treating those whom they serve and those with whom <br />they work with fairness, dignity, and compassion. We do this because morally, it is the right <br />thing to do. We also do this because it develops and maintains sustainable working <br />relationships with our stakeholders. OCES personnel must be committed to understanding the <br />unique sensitivities of diverse groups and members of our community, and respond <br />appropriately by treating everyone without bias or preference. OCES, especially those in a <br />leadership role, will support and encourage their fellow co- workers to grow through <br />opportunity and empowerment while working as "one" cohesive team. <br />Fairness <br />The Core Value of fairness extends to the mission of all programs and services provided by <br />OCES. Our personnel must communicate clear and consistent information to our stakeholders, <br />listen actively, and consider the viewpoints of our citizens, visitors, emergency responders, and <br />co- workers. Regardless of the outcome of any discussion or decision, all those with whom <br />OCES has contact must feel that our personnel listened to their input, and treated them <br />respectfully and fairly. <br />Compassion <br />In dealing with our communities and emergency responders who may be affected by a <br />significant emergency or disaster, empathy and compassion are essential qualities that must be <br />embodied in our preparedness, response and recovery efforts. OCES personnel must ensure <br />that we focus on the needs of the members of our community, especially those who may have <br />r <br />special requirements and those who have become most disadvantaged by the incident. Our <br />primary responsibility is to support our citizens, visitors, co- workers and emergency responders <br />in caring for those affected by any emergency or disaster, and to provide this support with <br />patience, understanding and respect. <br />Guiding Principles <br />The common framework for how OCES will deliver services and support for our stakeholders. <br />These principles are grounded in our Core Values, and further help define how we should view <br />ourselves as an organization, as well as how we would like our stakeholders to view OCES. <br />These principles should be used to guide our actions, as they are particularly important when <br />we face unusual situations where there is little or no clear guidance in policy or procedure. For <br />Appendix A- ETHOS <br />