Orange County NC Website
Browse       Search
12 <br />OCES Strategic Plan -2014 <br />E94- 1I'viission Statement <br />The OCES Communications Division is dedicated to provide the vital link between the community and <br />emergency services through integrity, leadership, and teamwork. <br />Approach <br />Our approach provides a road map that will position Orange County's E9 -1 -1 System to embrace next generation <br />technology, support state and regional collaborative efforts, and stress fiscal responsibility while improving E9 -1- <br />1 services for the agencies and citizens served. This approach also reflects the desire for improving customer <br />service, quality of dispatch services, an improved working environment, and a forecast of future needs. <br />STRATEGIC GOAL #1 <br />Improve customer service <br />OBJECTIVES <br />1. Continue implementation of the Emergency Services Workgroup approved Comprehensive <br />Assessment of EMS & 9 -1 -1 Communications Center Operations report <br />2. Deliver exceptional 9 -1 -1 and non- emergency public safety services <br />3. Ensure operational staffing and agency emergency preparedness <br />4. Promote 9 -1 -1 and public safety communication awareness and build and enhance <br />partnerships with all stakeholders <br />STRATEGIC GOAL #2 <br />Improve business processes <br />OBJECTIVES <br />1. Ensure compliance with applicable national and state 9 -1 -1 call taking and dispatching <br />standards <br />2. Develop Continuity of Operations Plan (COOP) for Orange County's E9 -1 -1 system to <br />ensure local and countywide 9 -1 -1 access and reliability. <br />3. Develop a plan to include all necessary back -up systems needed to sustain E 9 -1 -1 call <br />answering operations and ensure E9 -1 -1 survivability at a County level. <br />Strategic Goals and Objectives <br />