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Starpoint proposes to provide for the safety, security and accessibility of all records by <br /> protecting access and privacy where required. We will accomplish this by: <br /> • Securely relocating records to Starpoint's information management center <br /> • Providing inventory and activity reports to OCTO <br /> • Giving access to records only to authorized personnel <br /> • Retrieving and delivering records when needed by OCTO <br /> • Making any additions to inventory as needed by OCTO <br /> • Confidentially and securely purging and destroying files as needed by OCTO <br /> The Starpoint Difference <br /> Starpoint is unique within our industry for several reasons, and can offer OCTO a <br /> customized and proven approach to adding records into their digital system. Through our <br /> continual use of non-proprietary formats and databases, Starpoint guarantees your facility future <br /> access to all records, regardless of vendor relationships. Images will be delivered in the formats <br /> of TIFF Group IV and Adobe PDF so that any image file can be viewed in its native format <br /> through common Windows interfaces. <br /> Additionally, our committal to on-time delivery of any requested chart separates our <br /> work from our competitors. We remain committed to the idea that the integrity of each chart is <br /> paramount, with pages never being removed from their master chart or combined with other <br /> documents for gains in speed. Utilizing this scanning method and our decades of experience in <br /> records management, we guarantee 30 minute access to any file during normal business hours. <br /> Overview <br /> Since 1989 Starpoint Global Services has provided the best option in records and <br /> information management services to discerning companies who demand more from their <br /> providers than simple storage. Starpoint is known as "The File Management Experts". Our <br /> commitment to accuracy of operations and guaranteed delivery of both paper and digital files <br /> make us unique within our industry. There is no question, regardless of how your archived <br /> records are currently maintained, that you will benefit from our quality of service, customer <br /> satisfaction, and increased effectiveness. Strict policies and procedures, extensive safety and <br /> security practices, and a flawless 100% find ratio combine to provide Starpoint customers with <br /> the most worry-free, cost-effective solution in the records management industry. <br /> 100% Delivery Guarantee <br /> At Starpoint, we will deliver any request for a barcode-labeled item the same day. <br /> Efficiency will increase; risk and worry will decrease. Starpoint will provide a complete <br /> inventory of each item that belongs to your facility at any time either electronically in Microsoft <br /> Excel format or as a hardcopy report. <br /> The same standards of guaranteed quality apply to our digital management services. At <br /> no time during an imaging project will accessibility of records be disrupted. To ensure a <br /> Page 3 <br />