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33 <br /> COMPLAINTS <br /> A complaint is "a claim concerning any action on the part of a department or contract agency or <br /> firm involved in carrying out the County's housing and community development programs based <br /> upon an event or condition which affects the circumstances under which a citizen lives, allegedly <br /> caused by misinterpretation, unfair application, violation of contract or lack of established policy <br /> pertaining to program implementation and which the complainant feels infringes upon the health, <br /> safety, welfare or right to due process for himself/herself or his/her family, property or personal <br /> possessions. <br /> A citizen may file a written or verbal complaint regarding the Consolidated Plan, its <br /> amendments, the Annual Performance Report, and/or any County administered Community <br /> Development Block Grant (CDBG) program activity. In addition, a resident beneficiary of <br /> County administered housing and community development programs may file a written or verbal <br /> complaint to the County Housing and Community Development Department. Within five (5) <br /> working days the Department shall respond in writing to the complaint. <br /> If the complainant is dissatisfied with the response, he or she can appeal in writing to the Orange <br /> County Manager. The County Manager has ten (10) working days to respond in writing to the <br /> complaint. The decision of the County Manager shall be final. <br /> ACCESS TO RECORDS <br /> The County shall provide full public access to program information and will make good faith <br /> efforts to keep citizens informed, consistent with the rights of privacy and obligations of <br /> confidentiality. <br /> Program files regarding program utilization and are located in the office of Orange County <br /> Housing and Comity Development office and are available upon request. Further, copies of the <br /> Consolidated Plan are kept in each Public Library in the county and will be made available on <br /> governmental web sites as technologically possible. <br /> EFFECTIVE DATE <br /> This plan supersedes all previously written Citizen Participation Plans. The Board of <br /> Commissioners must approve all future amendments to this plan. <br /> Adopted this day of ,20_. <br /> Chair, County Board of Commissioners <br /> ATTEST: <br /> (Clerk) <br />