Minutes 10-03-2013 - Laserfiche WebLink

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■ Craig Blackwood was promoted to Data Systems Manager • Mr. Blackwood retired 9/27/13 • Position is being advertised internally. Expected to be filled by 10/18/13 • R-14 Hire full time Training/Quality Assurance Officer (complete) ■ Josh Robinson promoted from Tele-communicator to Training/QA Officer 9-1-1 Recommendations • R-15 Hire additional Training/QA Officer (in-process) ■ 13/14 budget approved to hire in January, 2014 • R-16 & 17 Hire Tele-communicator positions (in-process/on-going) ■ 13/14 budget approved to hire four (4) new Telecommunicators in January, 2014 ■ Developing new initiative to fill vacant Tele-communicator positions Jim Groves noted that the tele-communicator position has a high turnover rate, with the average time being 18 months. He said these are challenging roles to fill and keep. Commissioner Pelissier asked what happens after that 18 month period. Jim Groves said staff is good about warning people that this is a stressful job. He said it can be difficult to deal with, and it has a hard psychological impact on people. 9-1-1 Recommendations • R-18 Purchase AVL hardware for new EMS vehicles (complete) ■ All units outfitted with AVL ■ All new units will be outfitted with AVL • R-19 Provide informational meetings with emergency responders to share new software capabilities (in-process) ■ 9-1-1 Users Group re-activated o Members of each response organization are represented ■ Information shared during Chiefs Association meeting Bill Waddell, Orange Grove BOD President, asked about Pagetrack. He asked how far down the line this might be. Jim Groves said this is a robust system; however there are technology issues with the design of the system. He said the vendor has not been the best in the customer service and support, so there are efforts being made to arrange a face-to-face meeting to handle the issues. He said funds are being withheld due to the seriousness of the issues. He said there is a commitment to making Pagetrack work, but he focus now is on getting the system stable. He said this went live on July 9, and it was initially a go. He said there have been some hard lessons learned and the focus now is on working out the glitches. Commissioner McKee said it should also be noted that OSSI considers Pagetrack a competitor. Chair Jacobs addressed Michael Talbert and noted that the County has received bad publicity over poor call times in the past. He asked that the improvements be part of a press release after this meeting to inform the community of the investment and progress on this issue. Viper Site Coverage/Towers Draft Report