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iii. The Provider will interpret the information to the best of his/her ability. <br /> iv. The Provider shall provide OCHD with documentation of a valid NC interpreting <br /> nd transliterating license and proof of certification through the Registry of <br /> Interpreters for the Deaf(RID). <br /> v. The Provider will follow the National Association of the Deaf — Registry of <br /> Interpreters for the Deaf (NAD-RID) Code of Professional Conduct which can be <br /> found at http://www.rid.org/lJserFiles/File/NAD RID ETHICS pdf and is hereby <br /> incorporated by reference. <br /> c. Client Confidentiality. <br /> i. The Provider acknowledges that she/he may have access to information that is <br /> confidential and provided by state and federal laws and agrees to comply with all <br /> privacy policies, regulations, and laws as well as the Health Insurance Portability <br /> and Accountability Act(HIPAA)of 1996 (P.L.104-191). <br /> ii. The Provider agrees to protect confidential information (e.g., client name, <br /> appointment type, telephone number, health information)that he/she may receive in <br /> doing business with County. The Provider should ensure proper, safe storage and <br /> protection of client information during use, and shredding/deletion of such <br /> information when it is no longer necessary for business purposes. <br /> iii. Breaches of client confidentiality will result in automatic termination of this <br /> Agreement. <br /> d. Scope of Services. <br /> i. Procedures and Guidelines Upon Acceptance of an Interpretation Assignment: <br /> 1. The Provider agrees to give at least 24 hour notice if he/she is unable to <br /> participate in a scheduled client contact. <br /> 2. The Provider will NOT be expected to make confirmation phone calls to <br /> clients in advance of an assigned appointment. Furthermore, it is not <br /> acceptable for the Provider to give out his/her home telephone number or <br /> cell phone number for later contact between the client and Provider. If <br /> asked, the Provider should generally instruct clients to call the Health <br /> Department front desk staff to schedule an appointment or to inquire about <br /> services. <br /> 3. County's Responsibilities. County will compensate Provider as provided in subsection 4 for <br /> interpretation services at the rate prescribed. The Provider will record start and finish time <br /> worked to the minute. After the first two hours of service, payment will be calculated and paid <br /> per minute. Per hour reimbursement will begin at the time the Provider meets with County staff <br /> for the appointment. There will be a minimum of two (2) hours of service for an appointment. <br /> County will reimburse the Provider for two (2) hours of interpretation service in the event of a <br /> same day cancelled appointment. That includes appointments for clients who do not show up for <br /> an appointment, and for those who cancel an appointment with less than 24 hour notice. The <br /> County will not reimburse the Provider if an appointment is cancelled with more than 24 hours <br /> of notice. <br /> Revised November 2013 2 <br />