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20 <br /> Page 2 of 3 Susie Enoch <br /> sound HR dept which allowed for effective delivery of excellent services while achieving <br /> the financial goals set for the organization. Oversaw all operations including hiring and <br /> supervising of staff, training, and developing and implementing organizational policies <br /> and procedures. <br /> Qualified Professional: Served as Qualified Professional responsible for providing an <br /> array of case coordination and mental health services for MH/DD/SA clients. Determined <br /> the extent of each individual's mental health or crisis situations as well as the appropriate <br /> measures to be taken in each case. Upheld agency goals to meet the educational, <br /> vocational, residential, mental health treatment, financial, social and other non-treatment <br /> needs of the recipient. Managed the arrangement, and linkage or integration of multiple <br /> services as needed as it related to programs and other outside agencies. Assessed and <br /> reassessed recipient's needs for case management services; informed the recipient <br /> about benefits, community resources, and services. <br /> Duke University Medical Center (Pastoral Services), Durham, NC [May 2010 - May <br /> 2011] <br /> Chaplain Resident: Provided interfaith pastoral/spiritual care to patients, families, and <br /> staff in crisis situations. Evaluated emotional, social, spiritual and religious factors to <br /> determine the capacity to cope with illness and death through completed spiritual <br /> assessments outlining problems, goals and interventions. Served as a liaison with <br /> community pastoral care services, clergy and faith communities. Successfully educated <br /> patients, families, and staff, as well as participated in ethics consults. <br /> Developed sacerdotal functions, religious rituals, and services upon personal request of <br /> patients or their family members according to their beliefs, and religious orientations; <br /> personally or in conjunction with community spiritual leaders. <br /> Durham Technical Community College, Durham, NC [2004 - 2005] <br /> Continuing Education Instructor: Taught classes in basic money marketing skills, <br /> customer service, healthcare, and teaching careers for c.e.0 certification, and <br /> associate/bachelor level degrees. Lead Job Fairs and provided classroom instruction in <br /> job assistance training [ in both group/individual] settings. Successfully educted clients in <br /> job preparation through counseling, mock interviews and resume critique. <br /> Bank of America (formerly NationsBank), Burlington, NC & Greensboro, NC [1998 - <br /> 2000] Assistant Branch Manager/ Consumer Banker. Played a key role in developing <br /> sales programs that helped meet company goals. Maintained direct oversight of branch <br /> cash flow; resolved escalated issues and reported to management. Conducted monthly <br /> and quarterly branch audits, including security system tests. Open and closed the <br /> branch daily; supervised a staff of 12. <br /> Great American Knitting Mills (Gold Toe), Burlington, NC [1995 - 1998] Credit/Account <br /> Analyst - Worked with a team of three analyst/collectors. Ensured that staff members <br /> complied with FDCPA guidelines. Conducted some training and team development <br /> sessions. Recovered $750,000 in charged off collateral. Implemented a new goal <br /> oriented business plan detailing objectives, costs and accomplishments. Reduced <br /> delinquencies 20% <br />