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We utilize a proven system of barcodes and transmittals upon intake, allowing us to track all <br /> activity associated with the files and containers we pick up throughout their lifecycle. This <br /> system will provide the ultimate level of accountability for the Health Department. From the <br /> moment your boxes are loaded onto a Starpoint truck,their precise individual locations will <br /> always be known. If a specific file is needed during the scanning process, it can be located <br /> instantly, and then physically or digitally transmitted to either clinic location (or directly into the <br /> Patagonia cloud). All retention schedules (and destruction schedules) are also documented within <br /> this system. Requests for charts (or boxes) can be made by authorized department employees by <br /> phone, fax, or email. <br /> 100% Delivery Guarantee <br /> At Starpoint, we will deliver any request for a barcode-labeled item the same day. Efficiency will <br /> increase; risk and worry will decrease. Starpoint will provide a complete inventory of each item <br /> that belongs to your facility at any time either electronically in Microsoft Excel format or as a <br /> hardcopy report. <br /> The same standards of guaranteed quality apply to our digital management services. At no time <br /> during an imaging project will accessibility of records be disrupted. To ensure a complete <br /> conversion with the highest quality, we have processes in place for identification, transportation, <br /> preparation, digitization, quality control and confidential destruction of records and files. During <br /> the scanning process, we guarantee 100% delivery satisfaction of requested files. A history of <br /> activity is maintained documenting who requests information, when it was requested, and when <br /> it is returned to a facility. Trained Starpoint employees will undertake all aspects of the project <br /> with no investment of additional labor support required from OrangeCounty. <br /> Once scanned, all data is guaranteed to be exported in a useful manner, as directed by the Health <br /> Department. Images will be individually compared to originals in a rigorous QC process and <br /> indexed according to direction from the department. <br /> The combination of professional, accurate document imaging and 24 years of experience in file <br /> management is a distinct advantage that Starpoint can offer the Orange County Health <br /> Department. <br /> 5 <br />