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A <br />Service and Community Space <br />We will adopt the internal customer service motto of "Find a Way to Say Yes!" At times, the library has been seen as the "protector of the policy" and not as a <br />friendly and dedicated public servant. By adopting this motto we will ensure, at little or no additional cost, a positive experience for the public and our staff <br />while ensuring fair and equitable treatment for all. <br />In thinking about the physical 21s' century library we will have to make the transition from library spaces that support the consumption of knowledge, to spaces <br />that support the production, connection and sharing of knowledge — spaces that promote creativity, collaboration and collective learning. We will take these <br />concepts into account as we develop the future Southern Branch Library and eventually how they could apply to the Main Library as well. <br />Technology Tools and Training <br />The presence of technology is an underlying factor throughout this Plan, facilitating nearly every aspect of our work, from supporting the provision of <br />information to communicating with our customers. As we commit to expanding this core function, we recognize the importance of continuing to examine the <br />role of technology in a deliberate and critical manner. The library will work closely with the County Information Technology department to identify and <br />incorporate new technologies in a thoughtful way that responds to the community needs and maintains our commitment to being good stewards of public <br />financial resources. <br />Community Input <br />Ownership of this Strategic Plan extends to the Orange County community, library staff, and the Orange County Board of Commissioners. We will regularly <br />review the plan with these parties, and they will assist us in evaluating our progress and update the strategic focus areas as necessary. Community input will be <br />gathered from: <br />• Conversations with the Director — The Library will host a series of 2 -3 forums each year with me and library customers /community leaders to discuss the <br />future of the library. <br />• Online Survey — Visitors to the library's website will have the opportunity to provide their input about library priorities by completing a short survey on <br />an annual basis. <br />• OCPL Customer Advisors — The Library will seek at least 50 customers to provide input to online queries three to four times per year. Advisors will <br />answer questions about their current use of library resources, the importance of library services to their lives, and their views regarding the library's <br />priorities. <br />• Community Review Group — I will convene a group of representatives from the community by June 2014 that meets with Library Administration on at <br />least an annual basis to review our strategic process and provide general feedback. <br />In addition, the library will seek out opportunities to speak with PTA groups, civic associations, business and educational leaders, and other community groups <br />whenever possible. <br />OCPL DRAFT Strategic Plan 2013 -2016 Page 5 <br />