Agenda - 11-05-2013 - 7a - Laserfiche WebLink

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23 Dr. Anthony Chow said Phase II began after the first of the year, and this phase responded to needs that were identified, and worked on aligning community goals with organizational goals. The process included: internal organizational workgroups, community interviews, focus groups and surveys. The sampling size was about 800 (500 for the community assessment and 300 for the strategic plan). Community Needs: • Books and other printed and non -print materials • Children's programming • Information Technology access • A place to meet and to be • Education and self - enlightenment Strategic goals: • Organizational excellence • Technology literacy and access • Resources and Programming • Seamless Library Services • Building Community Connections Data Analytics: • Goals • Performance Metrics • Continuous Improvements • Orange County Public Library Dashboard The library's primary strengths are its staff and existing high quality resources and services, as well as strong county and community support. Its main opportunities for improvement involve: continuing to work towards seamless library services with municipalities such as Chapel Hill, increasing outreach and partnership activities with fellow city and county agencies and other community organizations; continuing to offer relevant programming and services; and seeking to reach out to underserved populations. Based on the results of this study, the following six priority areas were recommended for consideration as strategic goals and objectives for the Orange County Library system: 1) Develop a countywide seamless library services integration plan. 2) Identify a list of prioritized and aligned library and information services by library demographic profile. 3) Develop a technology integration plan. 4) Develop a comprehensive marketing and outreach plan, emphasizing partnerships and community collaboration. 5) Prioritize funding to strengthen its core suite of services. 6) Prioritize high quality organizational communication, training and culture. Dr. Anthony Chow said the last part of the process will be data analytics. This will be a metric to measure success. He said that this involves identifying goals and performance measures. He said that this will allow an establishment of the current situation and will allow for continuous improvement. He showed an example of the Orange County Public Library dashboard. He noted that the eight libraries involved in this pilot study have dashboards created for them.