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20 <br />Strategic iy Technology i <br />Source Method: Reported data, Customer Evaluations & Staff Competency Evaluations <br />Indicator <br />Baseline FY 2013 <br />Goal FY 2014 <br />Benchmark (Source: State Library of <br />North Carolina Annual Statistics FY2012) <br />Increase in number of personalized technical <br />5 / month <br />12 / month <br />N/A <br />assistance appointments <br />Increased Program attendance for technology <br />108 <br />140 <br />N/A <br />classes <br />Pre /post testing of staff: Increase Staff's score in <br />TBD in January through <br />65% <br />N/A <br />technology competency <br />staff testing <br />Customer Survey: Measure class participants for <br />TBD in January through <br />65% <br />N/A <br />class usefulness. <br />class exit surveys <br />OCPL DRAFT Strategic Plan 2013 -2016 Page 19 <br />