Orange County NC Website
Browse       Search
19 <br />Strategic It tr Connections <br />Source Method: Partner / volunteer evaluations & reported data <br />Indicator <br />Baseline <br />Goal <br />Benchmark (Source: State Library of <br />Increase in Programming attendance <br />FY 2013 <br />FY 2014 <br />North Carolina Annual Statistics FY2012) <br />Output: <br />10 <br />20 <br />N/A <br /># of agency partner activities <br />19338 or 26% <br />22050 or 30% <br />61.2% (NC avg) <br />Increase in # of volunteers <br />7 <br />15 <br />N/A <br />Increase marketing outlet connections <br />5 <br />10 <br />N/A <br />Increase number of new registrations outside of <br />2542 <br />2580 <br />N/A <br />municipal precincts (rural Orange) <br />Service Quality <br />TBD in November <br />65% <br />N/A <br />% of volunteers rating job meaningful and <br />through volunteer <br />worthwhile <br />surveys <br />Outcome: <br />TBD in November <br />50% <br />N/A <br />Increased customer awareness of library services <br />through customer surveys <br />and activities <br />Strategic Priority #3 - Services and Community Space <br />Source Method: Library circulation records & Customer service surveys <br />Indicator <br />Baseline FY 2013 <br />Goal FY 2014 <br />Benchmark (Source: State Library of <br />North Carolina Annual Statistics FY2012) <br />Increase in Programming attendance <br />8746 <br />9500 <br />N/A <br />Increase in programming attendance per capita <br />.12 <br />.15 <br />.27 (NC avg) <br />Output: Increase in registrants as a percentage of <br />population <br />19338 or 26% <br />22050 or 30% <br />61.2% (NC avg) <br />Service Quality: Survey to measure Increased <br />customer satisfaction in quality of staff assistance <br />TBD in November <br />through customer surveys <br />65% <br />N/A <br />OCPL DRAFT Strategic Plan 2013 -2016 Page 18 <br />