Agenda - 09-03-1996 - X-A - Laserfiche WebLink

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14 • Integrate human services nonprofits into the County's information network by providing computer hardware, software, and training. Strategies for promoting user-friendly services. • Make services accessible to individuals and families outside traditional hours and standard locations. • Provide training for case managers to improve their ability to respond when needs occur with the most appropriate service. • Assign a lead agency for each recipient (preferably the agency with primary contact) that would, in turn, assign a case manager or outreach worker to coordinate appropriate agencies to develop and deliver an individualized services plan that uses all resources. PROMOTING EFFICIENCIES • Give agencies the authority and resources to identify and eliminate inefficiencies in the human services system. • Preserve current level of county funding within the human services system and apply carryover of any realized savings to re-engineering efforts; e.g., training staff and financing well-researched innovations. • Join with NC Association of County Commissioners, our own legislative delegation, and other bodies to lobby for county control of human services funds with the provision that counties will be held accountable for outcomes rather than for process or inputs. Strategies for promoting efficiencies. • Authorize agency directors to share client information to the extent possible within legal limits and to seek changes where undue focus on confidentiality works against positive outcomes for participants. • Create stakeholder work groups (front line workers, recipients, and citizens) to correct inefficiencies in local process, paperwork and reporting. • Use qualified volunteers or graduate students to flow-chart staff and recipient procedures for every program, verifying that each step contributes to the desired outcomes for the recipient • Examine and target for elimination any state regulations and reporting requirements that are disincentives to recipients or agencies. • Encourage human service agencies to train and use volunteers. • Provide meaningful incentives, such as bonuses or extra vacation days, for Count y em l ee su estions that are ado ted.