2013-389 EMS - NC 911 Board for 911 System Upgrades $625,828

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Orange County Emergency Services Executive Summary The Orange County Emergency Services (OCES) Public Safety Answering Point (PSAP) Long-Term Technology Plan, or Long-Term Plan for short, outlines the OCES 9-1-1 Communications goals and objectives for expanding and improving upon current operations. The mission of 9-1-1 Communications is to serve the Orange County community through providing help and support to citizens and visitors during times of personal and large-scale emergencies. The vision of 9-1-1 Communications is to serve as a high quality, well maintained 9-1-1 operations center to ensure accurate, efficient, and expedient response to emergency calls for help. 9-1-1 Communications is working to become capable of receiving and processing non- voice reports as well as expanding and improving upon current capabilities. To guide 9-1-1 Communications, OCES developed this Long-Term Plan as a framework to assign resources and guide the direction of program development. The following goals have been identified to further the mission and vision of 9-1-1 Communications: Goal A: Enhance the quality of the Orange County 9-1-1 answering system to ensure that all citizens of and visitors to Orange County, North Carolina have access to public safety services that are reliable, redundant,secure and diverse. Goal B: Enhance dispatcher capabilities to more effectively process incoming reports. Ultimately,improving the processes of 9-1-1 Communications will allow for dispatchers to more efficiently and effectively process incoming calls. This will have a ripple effect by better preparing responders and decreasing their response times. Improving 9-1-1 Communications directly impacts all Orange County response efforts and is the base of providing emergency care to Orange County residents and visitors. Long-Term Technology Plan Page I