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Evaluations will be conducted in-house by the Data Manger who is overseeing this grant project.The Data Manager has the necessary <br /> background for identifying the needs of 9-1-1 services and is able to coordinate equipment purchases and installations. <br /> Evaluations will be conducted as purchases are made,or quarterly if there is no purchasing activity.The initial goal of purchasing equipment will <br /> be evaluated based upon the acquisition process and timeline. The goals of improving dispatcher capabilities will be evaluated on purchasing <br /> equipment,installing new systems,training of employees and steps taken towards expanding the number of telecommunicators working. <br /> Additionally,the improved technology should allow for telecommunicators to more quickly process information. The increase processing time will <br /> be reflected in the annual evaluation of operations and calculating the average time for processing calls.There is a ripple effect with this process <br /> in that responders will be able to arrive on scene more quickly and more informed because of the process of gathering information more quickly <br /> and efficiently. <br /> Identify how data will be collected and presented. <br /> Data will be collected quarterly,after which the Data Manager will produce a report describing progress being made,any setbacks,and remaining <br /> actions. Data will be collected through evaluations on purchasing order progress,installation timelines,training schedules,and expansion in <br /> telecommunicators each shift. <br /> The objectives of this grant project are to acquire up to date equipment,improve resiliency,and expand current capabilities. Therefore,evaluation <br /> of progress is largely based upon acquisition and installation of new systems and additional training of current and new telecommunicators. <br /> Additionally,by acquiring this new technology it should allow for increased processing times of calls and notification of responders. As completed <br /> annually for budgeting purposes,the following metrics will be evaluated: <br /> •Time taken to answer calls <br /> •Processing time from receipt to dispatch <br /> These two metrics are key components to ensuring responders are dispatched in a timely manner. OCES currently evaluates these metrics and <br /> by incorporating this new equipment,process times should decrease. <br />