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5. The development and maintenance of a system to ensure that EEOC and the <br /> Contractor maintain compatible procedural and substantive standards; and <br /> 6. The identification by the Contractor and EEOC of legislative changes that may <br /> be appropriate for the establishment of integrated and efficient charge <br /> processing systems. <br /> 7. Utilization of an effective case management system, and, as applicable, <br /> adherence to a Charge Resolution Plan that: <br /> a. enhances quality and efficiency in the Contractor's charge resolution <br /> systems;' <br /> b. establishes annual charge resolution objectives and provides <br /> mechanisms for fixing accountability and measuring progress toward <br /> those objectives; <br /> C. develops procedures and processes designed to reduce inventories of <br /> dual-filed charges that will ensure maintenance of a charge inventory of <br /> less than nine months; and <br /> d. ensures that quality standards are met and are commensurate with <br /> EEOC's policies and statutory responsibilities. <br /> B. The Contractor further agrees that when agreement on implementation of any of the <br /> above mentioned items is reached, the details of such an agreement shall be reflected <br /> in a Worksharing Agreement whose effective date will run consistent with the <br /> effective dates of this contract. Upon execution, the Worksharing Agreement dated <br /> September 11, 1995 is herein incorporated by reference into this contract. <br /> C. It is understood and expressly agreed to by both parties to this contract that, as a <br /> condition to the maintenance of this contract, the executed Worksharing Agreement <br /> between the Contractor and EEOC provide that once EEOC or the Contractor has been <br /> designated to process the charge, the other shall refrain from processing the charge <br /> pending completion by the initial processor to minimize duplication of effort. <br /> C-2 <br />