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SECTION 1: STRATEGIC CONTEXT <br />Overall Goals and Philosophy for Orange County <br />Orange County is an urban county with unique rural areas <br />surrounding the University of North Carolina at Chapel Hill. Government <br />The diverse citizenry of the County mandate various services <br />Trends: <br />and methods of interaction with the government. The <br />Accountability <br />philosophy of the County is based on a deep- seated <br />commitment to citizen engagement, quality of life <br />. Benchmarking & <br />enhancement, and strategic investments that improve the <br />Performance <br />lives of residents, businesses, and visitors. In addition, the <br />Measurement <br />County is unwavering in its efforts to provide holistic, <br />equitable, efficient, and effective high - quality services to the <br />• Customer Service <br />community. The focus on strategic investments in <br />technology will help to increase trust, recognition, <br />• Economic <br />communication, accountability, innovation, and excellence in <br />Development <br />the County. <br />• Strategic Sourcing <br />Major Government Trends • Responsiveness <br />Given Orange County's long tradition of providing customer- <br />• Transparency and <br />focused, quality services and its reputation for commitment <br />Accountability <br />to excellent, cost - effective government, the County is <br />encouraged to consider or continue the use of major <br />. Increased Use of <br />government trends outlined below. In addition, the list <br />Technology <br />includes connections to information technology in order to <br />enhance the work currently being undertaken in the County. <br />Benchmarking and Performance Measurement: This trend involves ascertaining current <br />organizational performance on a variety of key indicators, followed by monitoring and evaluation, <br />as well as change management in order to facilitate improvement. This document serves as one <br />example of a benchmark for the information technology department and key indicators collected <br />as part of this strategic plan should be monitored on a yearly basis to demonstrate improvements. <br />The County should implement the use of performance metrics in all departments, but a focus on <br />dashboards will help provide an overview of easily understood metrics. <br />Customer Service: This trend is centered on create a high - quality product for citizens, businesses, <br />visitors, and employees. Increased involvement and participation are critical, as is a reorientation <br />4 <br />