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5 <br />• Additional recommendations are found in Section 4 of this report, along with a collection of <br />tools and sample templates in the appendices. <br />Through the structure outlined in the IT Plan, Orange County has refined its focus on high - priority IT <br />initiatives and continues to work toward integration of disparate data and systems into unified, cost - <br />effective solutions. Additionally, measures of success are offered to ensure a focus on customer <br />service and delivery. Finally, the plan outlines the required investments in infrastructure and <br />technology initiatives that will provide a foundation for long -term economic viability and service <br />enhancement. The investments will identify two main areas of focus, citizen engagement and county <br />operational efficiency /effectiveness. Both areas of investment are equally important, with specific <br />timing of the investments outlined to reap maximum benefits. <br />As Orange County executes the Strategic IT Plan, its citizens will continue to see improvements in the <br />quality and accessibility of County services. The residents will have their personal information <br />protected and taxpayers should rest assured that IT investments are being selected, implemented, <br />and managed wisely. Furthermore, County employees will have the tools needed to provide the <br />highest - quality services to their customers. Orange County will continue to serve its residents, <br />businesses, and visitors as effectively as possible by turning this plan into action. <br />