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30 <br />Priority Two Initiatives focused by Commissioners' Objectives: <br />28 <br />Ensure a <br />Promote an Stimulate <br />Invest in <br />Create, <br />Ensure a <br />community <br />interactive planning and <br />quality <br />preserve, and <br />high <br />All <br />network of basic <br />& economic <br />County <br />protect <br />quality of <br />human services <br />transparent development <br />facilities, a <br />sustainable <br />life and <br />and <br />system of efforts, <br />diverse <br />natural <br />lifelong <br />infrastructure <br />governance maintain <br />work force, <br />environment <br />learning <br />balanced local <br />and <br />economy <br />technology <br />Required Use of Technology: <br />require departmental staff to <br />utilize new technology in order <br />to gain efficiencies in County <br />_ <br />operations <br />Business Relationship <br />Managers: as staff are hired, <br />develop business relationship <br />manager roles to facilitate IT <br />service delivery <br />ITIL: invest in IT management <br />strategy (ITIL) to ensure that <br />customer service is consistent <br />and paramount, while <br />accurately capturing all <br />requests <br />Service Level Agreements <br />(SLAs): implement SLAB with <br />departments to establish <br />realistic expectations for <br />service, given IT staffing and <br />time constraints <br />Project Justification <br />Methodology: develop project <br />justification methodology to be <br />utilized by IT Governance <br />Council to set guidelines for <br />project requests and to assist <br />with prioritization of projects <br />Performance Metrics: <br />implement additional IT <br />performance metrics to <br />continually monitor IT inputs, <br />outputs, and outcomes <br />28 <br />