Orange County NC Website
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K <br />Contents <br />EXECUTIVESUMMARY ......................................................................................... ..............................2 <br />KeyFindings ........................................................................................................................... ............................... 2 <br />SECTION 1: STRATEGIC CONTEXT ......................................................................... ..............................4 <br />GovernmentTrends: .......................................................................................................................... 4 <br />Overall Goals and Philosophy for Orange County .................................................................. ..............................4 <br />Major Government Trends ..................................................................................................... ..............................4 <br />MajorTechnology Trends ..................................................................................................... ............................... 6 <br />SECTION 2: MAJOR ORANGE COUNTY IT ACCOMPLISHMENTS ............................... ..............................8 <br />Citizen Relationship Management Services .......................................................................... ............................... 8 <br />Orange County Operational Services .................................................................................... .............................10 <br />SECTION 3: SERVICE ALIGNED IT INVESTMENT STRATEGY .................................... .............................12 <br />TheVision ............................................................................................................................ ............................... 12 <br />Role and Responsibilities of IT Department .......................................................................... .............................13 <br />Operational Excellence Foundation ...................................................................................... .............................14 <br />SECTION 4: STRATEGIC ENTERPRISE TECHNOLOGY INVESTMENTS ........................ .............................16 <br />Overview............................................................................................................................... .............................16 <br />Commissioners' Strategic Goals ............................................................................................ .............................17 <br />COMMISSIONERS' OBJECTIVES and CITIZEN ENGAGEMENT /RELATIONSHIP MANAGEMENT ...............19 <br />Strategic Focus Area: Customer Service; Information Accessibility ................................. .............................19 <br />Priority One Initiatives focused by Commissioners' Objectives: ........................................................................ 19 <br />Priority Two Initiatives focused by Commissioners' Objectives: ....................................................................... 21 <br />ProjectDescriptions .............................................................................................................. .............................22 <br />COMMISSIONERS' OBJECTIVES and INTERNAL COUNTY OPERATIONS ................... .............................26 <br />Strategic Focus Area: Efficiency Improvements & Cost Savings; Risk and Liability Management ................ 26 <br />Priority One Initiatives focused by Commissioners' Objectives: ........................................................................ 26 <br />Priority Two Initiatives focused by Commissioners' Objectives: ....................................................................... 28 <br />Priority Three Initiatives focused by Commissioners' Objectives: ..................................................................... 29 <br />ProjectDescriptions .............................................................................................................. .............................30 <br />Conclusion.......................................................................................................... .............................40 <br />1 <br />