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16 <br />Operational Excellence Foundation <br />As service - aligned IT evolves in Orange County, the County IT Department will operate from a <br />foundation of operational excellence, as outlined in the following table. These criteria are currently <br />part of the IT department's objectives and are simply noted to offer guidance and reference to the <br />service - aligned IT model. <br />Provide <br />Decision Support <br />Customer <br />Service <br />of Technology <br />✓ <br />Insure stable and <br />✓ <br />Set technology <br />✓ <br />Ensure software <br />✓ <br />Ensure users <br />✓ Assist County <br />productive <br />direction and <br />purchases and <br />are properly <br />departments in <br />technology <br />standards <br />development are <br />trained on <br />assessing <br />environment that <br />based on <br />consistent with <br />essential <br />software <br />supports <br />service aligned <br />existing <br />technologies <br />purchases <br />departments in <br />investment <br />technology <br />the performance <br />methodology <br />standards <br />of their missions <br />✓ <br />Respond to <br />✓ <br />Staff the <br />✓ <br />Ensure support for <br />✓ <br />Provide <br />✓ Evaluate buy <br />requests for <br />County IT <br />enterprise <br />tutorials for <br />vs. build <br />service within <br />Governance <br />solutions <br />self -paced <br />software <br />specified <br />Committee <br />learning <br />solutions <br />timeframe <br />✓ <br />Provide <br />✓ <br />Develop a <br />✓ <br />Determine <br />✓ <br />Make e- <br />✓ Ensure <br />deliverables <br />vision for <br />interface <br />learning <br />contractual <br />within promised <br />technology in <br />requirements to <br />opportunities <br />standards of <br />timeframes <br />the County <br />existing systems <br />available <br />support <br />✓ <br />Defining clear <br />✓ <br />Facilitate <br />✓ <br />Identify emerging <br />✓ <br />Provide <br />✓ Assist <br />scope of <br />organizational <br />technologies <br />documentation <br />departments in <br />expectations <br />process <br />which will meet <br />for key <br />management <br />with end users <br />improvements <br />the organization's <br />processes <br />and service <br />needs <br />delivery <br />✓ <br />Assist end users <br />in identifying <br />needs and <br />understanding <br />requirements <br />14 <br />