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12 <br />Orange County perational Services <br />Strong Password and Laptop Encryption Efforts <br />Strong password security and laptop encryption projects were implemented to ensure protection of <br />County data. <br />Training Room <br />Orange County IT has outfitted and continues to support a dedicated training facility for technology <br />based staff training. The ongoing configuration of the training room to meet the specific needs of <br />each training program, and the support necessary to ensure its smooth operation is an additional <br />service, added in 2010. <br />Mobile Email Support <br />With increasing availability of email on personal mobile devices, IT provides support services assist <br />staff in configuring their devices to leverage County email. <br />Document Management System for DSS <br />IT collaborated with DSS to implement a new document management system for DSS case <br />management. <br />Phone System Implementation and Support <br />OCIT assumed responsibility for telephony services for the County with the installation and ongoing <br />support of 694 phones and attendant back office equipment (this transition occurred without <br />movement of existing telephone support staff from the Purchasing Department). <br />Move Support <br />Over the past three years, IT has coordinated the technology moves (including network, desktop and <br />laptop technologies) for approximately 460 employees. <br />Additional Server Su000r* <br />In order to support new technologies and ensure existing servers are reliable and up -to -date, <br />Information Technologies purchased and implemented 38 new servers since 2006, while retiring only <br />16, a net gain of 22 servers. <br />Increased Laptop Support <br />Since 2006, IT has deployed 336 new laptops, while retiring only 84 Laptops, with a net gain of 252 <br />laptops managed by the IT Department. <br />Increased Desktop Support <br />Since 2006, IT has deployed 508 new desktops, while retiring 445, with a net gain of 63 desktops. <br />Audio /Video Support <br />IT provides support for Audio Video equipment used in meeting rooms across the County. <br />10 <br />