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10 <br />SECTION Z: MAJOR ORANGE COUNTY IT <br />ACCOMPLISHMENTS <br />This section outlines the major technology achievements in <br />Orange County over the past five years. The level of technological <br />sophistication is particularly impressive in the County, given the <br />size of the IT Department and the level of funding allocated to <br />technology endeavors. It should be noted that the listing of <br />accomplishments noted below do not include upgrades and <br />replacements of pre- existing services and applications. <br />e 1 <br />suc� <br />The list below is solely composed of new accomplishments and IT offerings and is divided into <br />externally facing services (under the heading, Citizen Relationship Management Services) and <br />internally facing services (under the heading, Orange County Operational Services). <br />Citizen Relationship Management Services <br />Online Services <br />Orange County boasts 45 distinct online applications and services. This number is staggering, given <br />the relatively small size of the IT department, and places the County among the leaders in North <br />Carolina in online service provision. <br />Development and Support of Parks Locator <br />The development of a new interactive, Google Maps integrated web tool enables the public to search <br />for parks available throughout the County, including municipalities. The development and ongoing <br />support of this tool is an additional service on top of existing web and GIS tools. <br />Addressing Services <br />With Enterprise GIS being consolidated into the IT organization, IT is now providing Countywide <br />(including municipalities) addressing services, allowing citizens to more readily access standardized, <br />uniform GIS data. <br />Tax System Support <br />With the implementation of the new tax system, OCIT is now supporting three enterprise level tools <br />(collections, assessment and the PIN App) and their integration with other enterprise tools. <br />PIN /TMBL /Parcel Lookup Tool Development and Support <br />Although the County has fully transitioned all land based activities to the Parcel Identification Number <br />system, IT implemented a new web based lookup tool for the public, who may still be using older land <br />identification systems <br />E3 <br />