2013-398 IT - Varrow for Citrix Services $21,875

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DocuSign Envelope ID:A2FDOFBC-4E1A-4308-A742-DE124C847BB6 acknowledged spokespersons for the areas they represent, and the Varrow project team requires regular and timely access to them. If participants are unable to attend a scheduled meeting, then the Customer project manager becomes the final authority on all items of discussion. • For engagement activities that need to occur at Customer work locations, Customer will make reasonable facilities accommodations available to the Varrow project team at these location(s). These accommodations will include a desk/cubicle, voice telephone, Internet access, and shared access to laser printer, copier, and conference room facilities. • Customer will provide access to computer systems as required for Varrow project team to perform tasks as outlined in this SOW. • As appropriate, Customer will provide a suitable environment for training (overhead projector and conference facilities). • Customer is responsible for, and assumes any risk associated with, any problems resulting from the content, completeness, accuracy and consistency of any data, materials and information supplied by Customer. • Customer must ensure reasonable availability of qualified customer representative(s) when requesting a support incident. • Customer must ensure reasonable response to provide requested information and perform required tasks as necessary in order to advance this project to completion. • Customer must keep the Provider informed of organizational change control requirements and to reasonably schedule downtime windows in order to advance a service request toward resolution. • Customer will use reasonable efforts to assist Varrow and its representatives to gain access to physical locations and to properly authenticate to various systems as necessary to complete the tasks of this project. • Customer is responsible for the proper maintenance and physical readiness of the installation site. The following lists the minimum requirements for site readiness: • Site must have adequate conditioned power and cooling for the kinds and types of equipment that are installed. • All software and licenses are up to date and properly procured as necessary. • All hardware and software components which are not part of this agreement are properly configured and are production ready. • All permissions are properly set so that Varrow representatives have access to the objects, devices and systems that are necessary to effectively perform the project tasks. • Customer is responsible for ensuring that a proper backup of all data is performed prior to work commencing. Varrow is not responsible for any data loss. T ` .Cbi letiow maid Terriunation Criteria This SOW will be considered complete when the tasks and deliverables described in this SOW have been completed and accepted by the Customer. The Customer shall be solely responsible for determining whether Provider as satisfactorily completed the tasks and deliverables. Customer may not unreasonably withhold acceptance. Customer must provide written acceptance (including online acceptance) to Varrow of the services and deliverables. This Agreement may be terminated without cause by the Customer and for its convenience upon seven (7) days prior written notice to the Provider. The Provider may terminate this Agreement based upon the Customer's material breach of this Agreement; provided, the Customer has not taken all reasonable actions to remedy the breach. The Provider shall give the Customer seven (7)days' prior written notice of its intent to terminate this Agreement for cause. In the event of termination, the Provider shall be paid that portion of the fees and expenses that it has earned to the date of termination, less any costs or expenses incurred or anticipated to be incurred by the Orange County- IT Department Citrix Services Statement of Work: Revision C / , W 5 September 10,0 Varrow Quote Reference: AAAQ16794 V r tW'1