2013-398 IT - Varrow for Citrix Services $21,875

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DocuSign Envelope ID:A2FDOFBC-4E1A-4308-A742-DE124C847BB6 4 Skills and Stating Resources, Based on our present understanding of Customer's needs, we propose to provide the following resources: Resource Skills Project Manager Communications,level setting, progress checks,and overall management Enterprise Engineering Skilled and Certified Engineers with experience and expertise in Server Virtualization,Shared Storage,Networking and Application Virtualization 5 Project Assumpttions and,Constraints... • Any project documentation created by Varrow will be prepared in Varrow s standard format in Microsoft Word, Excel, PowerPoint, Project, Visio, HTML, and/or PDF. • Customer will acknowledge receipt and acceptance/rejection of all deliverables associated with this statement of work within ten (10) business days of delivery (excluding Federal Holidays). If such acknowledgement is not received within this period, all deliverables will be deemed acknowledged and accepted. • Any change to the scope of work explicitly described herein, and any associated additional fees, must be mutually agreed upon in writing via a Varrow Project Change Request ("PCR", "change order")form. • Any hosts to be migrated must be covered under vendor support including the hardware, Physical OS (if applicable), and Hypervisor(if applicable). • The scope of the project will require a senior consultant to be onsite for the time period allotted. It is assumed that the timeframe for the project will be in contiguous days. It is expected that the Customer IT manager will be available to work with the Varrow senior systems consultant during this time period. Time allotment will be made where the Varrow senior systems consultant will work independently to allow some level of flexibility in scheduling. • When and where appropriate, Varrow personnel may work offsite during the latter stages of the project, in order to expeditiously and efficiently generate necessary documentation. Both parties will exercise the appropriate amount of urgency with regard to scheduling of resources in which to complete the scope of this project. Customer agrees to expedite scheduling of downtime windows as necessary in order to meet the scope and requirements of this project. • Customer understands that Varrow staff members are hand-picked for suitability for the task at hand as well as availability. The resource assigned to the project or task may not be from a local Varrow office. 6 Cnstviner Responsibilities This following describes the Customer's responsibilities to Varrow with regard to this project. • Unless specifically addressed in this SOW, it is assumed that prior to the start of Varrow's services, Customer will have installed and tested any necessary hardware and software components (other than those detailed as Varrow tasks in this SOW)that are required to complete the services.All necessary product documentation will be made available to Varrow. • Customer project manager must have the authority to make project decisions and represent Customer in all matters related to this SOW. Customer's project manager will provide a single consolidated response to any review, approval, change, or decision request. • Customer shall designate appropriate individual(s) to work with the Varrow Project Manager and with the Varrow Engineering Resources. The appropriate Varrow staff will meet regularly with the Customer designed contact or delegated staff to discuss the status of the work in progress. • Customer staff will actively participate in this engagement, and individuals with relevant domain, business, and/or technical expertise will be available as required. These participants are the Orange County- IT Department Citrix Services Statement of Work: Revision C Va September 10,2013 Varrow Quote Reference: AAAQ16794 Page 4