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5 • <br /> North Carolina Division of Aging <br /> Legal Services - Policies and Procedures <br /> Effective Date - July 1, 1992 <br /> LEGAL SERVICES <br /> tenant, consumer and household matters ( list <br /> is not exclusive) ; <br /> 4. representation for clients in above matters <br /> through telephone calls, letters, meetings, <br /> production of appropriate documents and <br /> litigation ( litigation is optional but <br /> encouraged) ; <br /> 5 . responsibility of providing information and <br /> community education on preventive legal <br /> management of personal affairs; and <br /> 6. the establishment of contract with private bar <br /> and/or legal services to coordinate services <br /> to older persons . <br /> B. Subcontracting <br /> Services contracted to a multidisciplinary agency <br /> and then subcontracted to an attorney shall include <br /> the following: <br /> 1. the selection of a legal service provider and <br /> execution of the contract requiring the <br /> service activities "1" through "6" as <br /> described in the direct contracting option <br /> above; <br /> 2 . referral of clients to a subcontractor, to a <br /> private attorney for services prohibited under <br /> contract or to a social service agency as <br /> appropriate; <br /> 3 . the monitoring of subcontracts; <br /> 4. the facilitation of community action; and <br /> 5 . the establishment of contact with private bar <br /> and legal services to encourage expansion of <br /> legal services to older adults on a pro bono <br /> or reduced fee basis. <br /> -; VI. Client Eligibility <br /> Clients eligible for services must be 60 years of age or <br /> older and live at home, at a congregate setting or at a <br /> residential health and group care facility. Eligible <br /> clients may be referred by self, family, friends, or a <br /> human service agency. <br /> VII . Service Provision <br /> A. Service Delivery <br /> Services shall be provided at the contractor' s <br /> office, in the client' s home, if necessary, at <br /> congregate settings based on a comprehensive <br /> schedule and at residential health and group care <br /> 2 <br />