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9 <br />Page 2 of 3 <br />Susie Enoch <br />sound HR dept which allowed for effective delivery of excellent services while achieving <br />the financial goals set for the organization. Oversaw all operations including hiring and <br />supervising of staff, training, and developing and implementing organizational policies <br />and procedures. <br />Qualified Professional: Served as Qualified Professional responsible for providing an <br />array of case coordination and mental health services for MH /DD /SA clients. Determined <br />the extent of each individual's mental health or crisis situations as well as the appropriate <br />measures to be taken in each case. Upheld agency goals to meet the educational, <br />vocational, residential, mental health treatment, financial, social and other non - treatment <br />needs of the recipient. Managed the arrangement, and linkage or integration of multiple <br />services as needed as it related to programs and other outside agencies. Assessed and <br />reassessed recipient's needs for case management services; informed the recipient <br />about benefits, community resources, and services. <br />Duke University Medical Center (Pastoral Services), Durham, NC [May 2010 - May <br />2011 ] <br />Chaplain Resident: Provided interfaith pastoral /spiritual care to patients, families, and <br />staff in crisis situations. Evaluated emotional, social, spiritual and religious factors to <br />determine the capacity to cope with illness and death through completed spiritual <br />assessments outlining problems, goals and interventions. Served as a liaison with <br />community pastoral care services, clergy and faith communities. Successfully educated <br />patients, families, and staff, as well as participated in ethics consults. <br />Developed sacerdotal functions, religious rituals, and services upon personal request of <br />patients or their family members according to their beliefs, and religious orientations; <br />personally or in conjunction with community spiritual leaders. <br />Durham Technical Community College, Durham, NC [2004 - 20051 <br />Continuing Education Instructor: Taught classes in basic money marketing skills, <br />customer service, healthcare, and teaching careers for c.e.0 certification, and <br />associate /bachelor level degrees. Lead Job Fairs and provided classroom instruction in <br />job assistance training [ in both group /individual] settings. Successfully educted clients in <br />job preparation through counseling, mock interviews and resume critique. <br />Bank of America (formerly NationsBank), Burlington, NC & Greensboro, NC [1998 - <br />2000] Assistant Branch Manager/ Consumer Banker. Played a key role in developing <br />sales programs that helped meet company goals. Maintained direct oversight of branch <br />cash flow; resolved escalated issues and reported to management. Conducted monthly <br />and quarterly branch audits, including security system tests. Open and closed the <br />branch daily; supervised a staff of 12. <br />Great American Knitting Mills (Gold Toe), Burlington, NC [1995 - 1998] Credit /Account <br />Analyst - Worked with a team of three analyst /collectors. Ensured that staff members <br />complied with FDCPA guidelines. Conducted some training and team development <br />sessions. Recovered $750,000 in charged off collateral. Implemented a new goal <br />oriented business plan detailing objectives, costs and accomplishments. Reduced <br />delinquencies 20% <br />