Agenda - 09-12-2013 - 1 - Laserfiche WebLink

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Wel Measuring the OCPL Strategic Plan OCPL collects data daily to measure how the library is utilized by the community. These measurements include circulation (number of library materials borrowed), daily visitor counts, program attendance, individual one -on -one customer interactions and technology use. When implementing this Strategic Plan, OCPL will continue to collect this data, as well use surveys and polling to gather community and customer feedback. As OCPL is no longer part of a regional library system, it will be possible to take our data and compare it to state and national metric reports. These reports will allow us to complete peer review comparisons with libraries both across the state and nationally, providing us with benchmarks for the future. Strategic Priority #1 - Library Collections and Materials Focus Area #1— Offer collections that consider customer preferences and provide materials in quantities that meet demand Focus Area #2 — Organize library materials and collections so they are easily found by customers Focus Area #3 — Promote the collections and materials available through OCPL Measurements: ❖ Statistical data to measure circulation, library visits, turnover rates and collection use ❖ Surveys and informal polling of customers to measure overall success rate of visits (ease of use and awareness of the collection) Strategic Priority #2 - Community Connections Focus Area #1— Provide opportunities for the community to engage with and support the library Focus Area #2 — Provide services that extend beyond library walls Focus Area #3 — Raise awareness of library services Focus Area #4 — Collaborate with local organizations Measurements: ❖ Surveys and informal polling to gauge connection with the community outside the library, in particular, community leaders, businesses and customers ❖ Statistical data to measure programming and outreach events, annual operational funding, and marketing reach in to the community Strategic Priority #3 - Services and CommunitySpace Focus Area #1— Commit to delivering high quality and personalized customer service Focus Area #2 — Offer programs for all ages that educate, engage, and entertain Focus Area #3 — Provide inviting, functional library facilities Measurements: ❖ Expert inspection of facilities by County Asset Management Services and /or design firms ❖ Customer surveys and informal polling of customer service experiences OCPL DRAFT Strategic Plan 2013 -2016 Page 17