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1 t <br /> Attachment 1 <br /> Orange County Manager"s Office <br /> Orange Resource Connection <br /> 1. Orange Resource Connection is an important resource in Orange County. <br /> (22) Agree (2) Disagree <br /> 2. Orange Resource Connection is a reliable service that allows your agency staff to respond <br /> promptly to client questions/concerns. <br /> (15) Agree (7) Disagree <br /> 3. Please estimate how many times your agency has referred clients using the IRis program in the <br /> last month? (Avg. 2.9) last 6 months? (Avg. 12.1) <br /> How many times have you or your agency used IRis for non-referral purposes in the last month? <br /> (Avg. 0.8) last 6 months? (Avg. 2.7) <br /> Have you ever contacted the staff of Orange Resource Connection for information about the IRis <br /> program? (17) Yes (8) No <br /> 4. Can you describe a typical encounter with Orange Resource Connection services? <br /> I have contacted Orange Resource Connection regarding volunteers through this program. <br /> ♦ Friendly, responsive. ♦ Calls are returned promptly and staff has offered to assist our <br /> office re: adapting IRis to our particular needs. ♦ Months ago we were informed our <br /> equipment did not have capacity for program. ♦ In the beginning, encounters were <br /> informative. However,our disk was not workable. We were never contacted for follow-up. <br /> ♦ Staff is extremely helpful. ♦ N/A. ♦ I usually contact the director for help. ♦ Only <br /> occurred in updating information and installing IRis. ♦ Excellent, very helpful. ♦ Good and <br /> helpful. ♦ Excellent one-on-one contact. Recently assisted with providing mailing labels for a <br /> mass mailing--Names and addresses came from their database. It would have taken forever to do <br /> this manually. ♦ No. ♦ Most excellent response. ♦ Very prompt and courteous service. <br /> ♦ Have not experienced it. ♦ Very personable. ♦ When a client has a request, and <br /> appropriate resources are not available, a call is made to Orange Resource Connection-- <br /> especially since they list sources in Durham and Wake County! ♦ Very helpful. ♦ Use it to <br /> look up possible referrals for residents when seeing pts. <br /> 5. Have you had any problems using the IRis program? <br /> (9) Yes (11) No <br />