Agenda - 11-19-1997 - 10b - Laserfiche WebLink

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1. is experience with the new software. The Windows NT operating system will also be considered but more as a long term option rather than the basis for the initial upgrades. C. Lpgrade :Microsoft Office County PC users now work with Microsoft Office Pro version 4.3, which includes word processing, spreadsheet, database and presentation software components. Office 97 will be the upgrade path for the standard desktop suite of tools countywide. New features improve user productivity and support better use of Intranet and Internet. D. Add desktop/mainframe integration software Software tools which allow users better, more flexible access to mainframe data without specialized programming will be deployed in departments as appropriate. These tools, including query and download software and ODBC connectivity tools, will be made available with IS staff providing training and support to departmental users. E. Upgrade GIS server and map maintenance workstations The current GIS server is too heavily loaded with parcel map and image data to effectively support the update of out-of-date maps by property mappers in the Land Records office. The new server will allow up to 4 workstations to simultaneously perform these map edit functions. The additional GIS workstations will use the newer version of the GIS software, which operates under Windows NT and is more compatible with desktop applications such as Microsoft Office. 3. Establish more effective technical support and training programs. Several kinds of services are needed Timely response to system outages must be available. This includes quick-response help, both by phone and by e-mail,A small pool of spare equipment and parts should also be available for fast swap-out replacements.As new equipment and the upgraded network are put into service, training must be provided to both IS staff and county personnel, Training should not be limited to just the mechanics of using the new hardware and software, but also address more effective work procedures made possible by the upgrades. A. Support and troubleshooting improvements A supply of spare equipment and parts will be established for IS use in supporting network and desktop system users. Open contracts with PC support, network support and Internet services vendors will be established to provide backup to existing staff, assistance with special projects and installation support. The current Help Desk for PC and network trouble calls will be enhanced to allow e-mail report submission and troubleshooting using the upgraded network software remote management capability. Using the information sharing server, a library of troubleshooting documentation and user software tips will be established by IS working in conjunction with the PC Users Group. An additional one-call service will established to allow submission of requests for mainframe software support or enhancement.