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21 <br /> 4 <br /> 5 . An answer may be reasonably and fairly amended at <br /> any time with the consent of the head or official <br /> designee, of the State or local agency. <br /> E. The Investigation Process <br /> 1 . Upon the filing of a complaint, the State or local <br /> agency shall initiate an investigation to obtain <br /> information concerning the alleged discriminatory <br /> housing practice. The factual data must be <br /> developed and the respondent' s policies and <br /> practices must be documented. Respondents <br /> rebuttal statements of the allegations do not <br /> constitute an investigation and are not to be <br /> viewed as such. <br /> 2 . In planning the investigation, the investigator <br /> and housing supervisor must determine on a <br /> case-by-case basis, whether the investigation <br /> should be conducted on or off-site . <br /> (a) Off-site investigations may be considered <br /> where : <br /> • Complaints do not involve factual <br /> disputes; <br /> • Evidence as submitted shows a clear cause <br /> case; or <br /> • Evidence as submitted shows a clear <br /> no-cause case. <br /> (b) In most other situations involving <br /> investigations of complaints, an on-site visit is <br /> the most efficient way to conduct an investiga- <br /> tion. <br /> 3 . Beginning with the filing of a complaint, the <br /> agency shall attempt conciliation. <br /> 4 . At the end of each investigation the agency shall <br /> prepare a Final Investigative Report . The <br /> investigative report shall contain: <br /> (a) The names and dates of contacts with <br /> witnesses, except that the report will not <br /> disclose the names of witnesses who request <br /> anonymity; <br />