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19 <br /> 2 <br /> whether this element is sufficient to file a <br /> complaint, intake staff should consider whether <br /> the information as provided: <br /> (a) informs the certified substantially equivalent <br /> agency about the allegations that must be <br /> investigated and defended; or <br /> (b) contains language that could potentially <br /> detract from or confuse the issues that need to be <br /> addressed. <br /> (c) Where it is determined that there is <br /> insufficient information, the complainant (s) must <br /> be notified immediately (by the 5th day after <br /> receipt of the complaint) and informed, both <br /> personally and in writing, what information must <br /> be provided to constitute the filing of a <br /> complaint. The complainant should be advised that <br /> unless the required information is received, no <br /> assistance can be provided. <br /> (d) If the required information is not received no <br /> further action is necessary. <br /> S . The complaint may be filed with the assistance of <br /> an authorized representative of the person filing <br /> the complaint . <br /> The State or local agency is required to refer <br /> complaints or provide information to HUD regarding <br /> allegations which the agency receives involving a <br /> practice which is not covered by the State or <br /> local law, but is covered by the Federal Fair <br /> Housing Act . (See Sections VII and VIII of the <br /> written agreement between the agency and HUD. ) <br /> B. Dual-filed Complaints - only dual-filed complaints are <br /> considered for payment under the FE". <br /> 1 . A dual-filed complaint is one that has been <br /> docketed by both HUD and the agency. <br /> 2 . Complaints filed first with a State or local <br /> agency, and those received by HUD and subsequently <br /> referred to a certified or interim certified <br /> agency, are considered dual-filed with the agency <br /> under its own law and with HUD under the Federal <br /> Fair Housing Act . <br /> 3 . In order to preserve the statutory period for <br /> filing complaints, a complainant may provide <br /> information to be contained in a complaint by <br />