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8 <br /> Public Meetings <br /> Listen to the question <br /> - All of it, if it's long <br /> - The wish as well as the words, if it's indirect <br /> Answer the question, then stop <br /> If appropriate, go on: <br /> - To expand (to get at what the questioner really wants to know) <br /> To re-direct (to change the topic, to add another dimension) <br /> To re-state your message (to get at what you most want to say) <br /> QUESTION ANSWERING TIPS <br /> • Always ask for clarification if you don't understand the question <br /> • Always say "i don't know" if you don't <br /> • Always say "i will find out and get back to you" if you don't have the answer ready <br /> • Be accurate <br /> • Be concise (give the essentials, postpone detail until requested) <br /> • Be consistent (stay with your message and your previous answers) <br /> • Be careful (about your response, about your manner) <br /> • Be courteous - avoid emotional display or inappropriate gestures <br />